We are running a server group (ARS 7.1 ITSM 7.0.03 p 9) and are seeing a
strange issue. We use LDAP authentication and have exactly the same LDAP
settings on both servers in the server group...they point to the same server
and use the same user to bind and the same settings to authenticate users. We
have a series of newly created users that can login to one server in the server
group, but not the other. When they can't login successfully, we see
20 2011 08:43:36.8357 */ LOGIN FAILED <accountname> (user)
In the user log, with a matching
C: 390695> /* Thu Jan 20 2011 08:43:36.8285 */+VL AREAVerifyLoginCallback
-- user <accountname>
C: 390695> /* Thu Jan 20 2011 08:43:36.8306 */-VL
FAIL
In the arplugin log.
But if the same user logs in on the other server, it all works perfectly. If
this was happening to all users on the problem server, I could understand that,
but it seems to just be those created in the last month or so. We are working
with our AD admins to see if they can see a problem, but since the working
server is using the same AD server, I can't see how it can be their problem.
Any ideas are appreciated.
Anne Ramey
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