Hi Anne, Do you mind sharing what the problem was?
Jason On Jan 20, 2011 10:25 AM, "Ramey, Anne" <[email protected]> wrote: > That did allow me to spot the issue. I had forgotten that was so easy to change. Thanks for the reminder. > > Anne Ramey > *********************************** > E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: [email protected]] On Behalf Of Danny Kellett > Sent: Thursday, January 20, 2011 12:58 PM > To: [email protected] > Subject: Re: User login issue > > If you set the plugin log level to ALL then you can see the ldap reply > codes that will tell you exactly whats wrong > >> We are running a server group (ARS 7.1 ITSM 7.0.03 p 9) and are seeing a >> strange issue. We use LDAP authentication and have exactly the same LDAP >> settings on both servers in the server group...they point to the same >> server and use the same user to bind and the same settings to authenticate >> users. We have a series of newly created users that can login to one >> server in the server group, but not the other. When they can't login >> successfully, we see >> 20 2011 08:43:36.8357 */ LOGIN FAILED <accountname> (user) >> In the user log, with a matching >> C: 390695> /* Thu Jan 20 2011 08:43:36.8285 */+VL >> AREAVerifyLoginCallback -- user <accountname> >> C: 390695> /* Thu Jan 20 2011 08:43:36.8306 */-VL >> FAIL >> In the arplugin log. >> But if the same user logs in on the other server, it all works perfectly. >> If this was happening to all users on the problem server, I could >> understand that, but it seems to just be those created in the last month >> or so. We are working with our AD admins to see if they can see a >> problem, but since the working server is using the same AD server, I can't >> see how it can be their problem. Any ideas are appreciated. >> >> Anne Ramey >> >> *********************************** >> E-mail correspondence to and from this address may be subject to the North >> Carolina Public Records Law and may be disclosed to third parties only by >> an authorized State Official. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
