That did allow me to spot the issue. I had forgotten that was so easy to change. Thanks for the reminder.
Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Danny Kellett Sent: Thursday, January 20, 2011 12:58 PM To: [email protected] Subject: Re: User login issue If you set the plugin log level to ALL then you can see the ldap reply codes that will tell you exactly whats wrong > We are running a server group (ARS 7.1 ITSM 7.0.03 p 9) and are seeing a > strange issue. We use LDAP authentication and have exactly the same LDAP > settings on both servers in the server group...they point to the same > server and use the same user to bind and the same settings to authenticate > users. We have a series of newly created users that can login to one > server in the server group, but not the other. When they can't login > successfully, we see > 20 2011 08:43:36.8357 */ LOGIN FAILED <accountname> (user) > In the user log, with a matching > C: 390695> /* Thu Jan 20 2011 08:43:36.8285 */+VL > AREAVerifyLoginCallback -- user <accountname> > C: 390695> /* Thu Jan 20 2011 08:43:36.8306 */-VL > FAIL > In the arplugin log. > But if the same user logs in on the other server, it all works perfectly. > If this was happening to all users on the problem server, I could > understand that, but it seems to just be those created in the last month > or so. We are working with our AD admins to see if they can see a > problem, but since the working server is using the same AD server, I can't > see how it can be their problem. Any ideas are appreciated. > > Anne Ramey > > *********************************** > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by > an authorized State Official. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
