Anne, Turn your logging level up to 'All' and see what kind of details you can find regarding why it's failing.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Thursday, January 20, 2011 10:22 AM To: [email protected] Subject: User login issue ** We are running a server group (ARS 7.1 ITSM 7.0.03 p 9) and are seeing a strange issue. We use LDAP authentication and have exactly the same LDAP settings on both servers in the server group.they point to the same server and use the same user to bind and the same settings to authenticate users. We have a series of newly created users that can login to one server in the server group, but not the other. When they can't login successfully, we see 20 2011 08:43:36.8357 */ LOGIN FAILED <accountname> (user) In the user log, with a matching C: 390695> /* Thu Jan 20 2011 08:43:36.8285 */+VL AREAVerifyLoginCallback -- user <accountname> C: 390695> /* Thu Jan 20 2011 08:43:36.8306 */-VL FAIL In the arplugin log. But if the same user logs in on the other server, it all works perfectly. If this was happening to all users on the problem server, I could understand that, but it seems to just be those created in the last month or so. We are working with our AD admins to see if they can see a problem, but since the working server is using the same AD server, I can't see how it can be their problem. Any ideas are appreciated. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
