Will the Status History be enough data? I know that if you go back to a status it will just overwrite this data.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ars Lister Sent: Wednesday, February 09, 2011 2:42 PM To: arslist@ARSLIST.ORG Subject: Re: Ticket Life Cycle ** BMC Remedy ITSM 7.6 OOTB offers an audit form that can be configured to track every data change on any field or set of fields you want on any of the OOTB forms. ________________________________ From: "Philip, Saji L" <sphi...@houstonisd.org> To: arslist@ARSLIST.ORG Sent: Wed, February 9, 2011 11:06:00 AM Subject: Ticket Life Cycle ** Hi, Listers My mind is a bit sidetracked today, so bare with my on my elementary question. I am tasked to provide reports on ticket history, namely, all status changes and group assignments and date them. My question is, is there a table in Remedy that keeps this transaction? I can create a new form to track these, triggered by filters/active links, but before I do, I just wanted to know if its already there OOTB. We do not have SLM, Business Analytics, or Flashboards/Dashboards installed. And we are running a dinosaur in Remedy ARS 6.03 and Help Desk 6.0. We are pushing up to 7.6, but in the meantime we wanted something in place before the migration journey. I guess what I am looking for is some advice, like wait for 7.6 or install BA, etc... Thanks, Saji _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
