Greetings List!
We are upgrading from 6.3 to 7.6 (finally!)
We are upgrading clients first, since they are compatible with the 6.3
server and we are unable to upgrade everything simultaneously.
One thing we noticed is that when users of 7.6 clients copy/paste from
emails, websites, etc., strange characters are being added- everything from
"c" and "." to "&", "%", "{", and even non-Western characters (I think I
even saw the Japanese Yen symbol once). Unfortunately, I couldn't find
anything in the BMC KM or the List Archives (not really even sure what to
look for) so apologies if this is a repeat.
It seems completely random- not specific to plain text, rich text, or HTML
text being copied (in my own personal experience).
The issue this presents is that the extra character causes false negative
responses in workflow objects. For example, if an email address is
copied/pasted, "Enter" key is pressed, previous contacts from that email
address should be returned, but the extra character make this false (as well
as prevents the current contact from being presented when this process
occurs for the same address in the future).
And since it does not *always* add a character, I can't even write a
workflow object to strip the last character off. Once we were aware of what
was happening, of course we had users remove the character themselves (but
you know how silly those human beings can be- they always forget or miss
some here and there ;) ).
Any thoughts/ideas?
Thanks in advance for your help!
Shawn Stonequist
Remedy 6.3
EMNS
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