We noticed another manifestation of this copy/paste bug. If you paste the maximum number of characters into a field, it truncates the last. Our UAT testers noticed it when pasting 15-character Request IDs for searches. Repeatable.
Mike White EMail [email protected] Office 813.978.2192 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Wednesday, February 16, 2011 2:29 PM To: [email protected] Subject: Re: ARS Client 7.6 Copy/Paste Issues Shawn, I noticed the same behavior when the 7.6.3 client came out...to fix it I went back to the 7.5 client. What version of 7.6 are you seeing this on? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shawn Stonequist Sent: Wednesday, February 16, 2011 11:38 AM To: [email protected] Subject: ARS Client 7.6 Copy/Paste Issues Greetings List! We are upgrading from 6.3 to 7.6 (finally!) We are upgrading clients first, since they are compatible with the 6.3 server and we are unable to upgrade everything simultaneously. One thing we noticed is that when users of 7.6 clients copy/paste from emails, websites, etc., strange characters are being added- everything from "c" and "." to "&", "%", "{", and even non-Western characters (I think I even saw the Japanese Yen symbol once). Unfortunately, I couldn't find anything in the BMC KM or the List Archives (not really even sure what to look for) so apologies if this is a repeat. It seems completely random- not specific to plain text, rich text, or HTML text being copied (in my own personal experience). The issue this presents is that the extra character causes false negative responses in workflow objects. For example, if an email address is copied/pasted, "Enter" key is pressed, previous contacts from that email address should be returned, but the extra character make this false (as well as prevents the current contact from being presented when this process occurs for the same address in the future). And since it does not *always* add a character, I can't even write a workflow object to strip the last character off. Once we were aware of what was happening, of course we had users remove the character themselves (but you know how silly those human beings can be- they always forget or miss some here and there ;) ). Any thoughts/ideas? Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
