Ignore "SP1". There's no service pack. It's 7.6.4. I've tested and it's fine.
Mike White EMail [email protected] Office 813.978.2192 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of vikram_k Sent: Wednesday, February 23, 2011 2:32 AM To: [email protected] Subject: Re: ARS Client 7.6 Copy/Paste Issues hi Ravi, Confused about SP1? So no longer patches we moved to SP's? Thanks, Viki Munukutla,Ravishankar wrote: > > Mike, > >>> If you paste the maximum number of characters into a field, it truncates >>> the last. > > The issue is resolved and the fix should be available in 7604 SP1. > Thanks for bringing it up. > > Regards, > Ravishankar > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of White, Michael W (Mike) > Sent: Thursday, February 17, 2011 6:25 PM > To: [email protected] > Subject: Re: ARS Client 7.6 Copy/Paste Issues > > We noticed another manifestation of this copy/paste bug. If you paste the > maximum number of characters into a field, it truncates the last. Our UAT > testers noticed it when pasting 15-character Request IDs for searches. > Repeatable. > > Mike White > EMail [email protected] > Office 813.978.2192 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of LJ LongWing > Sent: Wednesday, February 16, 2011 2:29 PM > To: [email protected] > Subject: Re: ARS Client 7.6 Copy/Paste Issues > > Shawn, > I noticed the same behavior when the 7.6.3 client came out...to fix it I > went back to the 7.5 client. What version of 7.6 are you seeing this on? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Shawn Stonequist > Sent: Wednesday, February 16, 2011 11:38 AM > To: [email protected] > Subject: ARS Client 7.6 Copy/Paste Issues > > Greetings List! > > We are upgrading from 6.3 to 7.6 (finally!) > > We are upgrading clients first, since they are compatible with the 6.3 > server and we are unable to upgrade everything simultaneously. > > One thing we noticed is that when users of 7.6 clients copy/paste from > emails, websites, etc., strange characters are being added- everything > from > "c" and "." to "&", "%", "{", and even non-Western characters (I think I > even saw the Japanese Yen symbol once). Unfortunately, I couldn't find > anything in the BMC KM or the List Archives (not really even sure what to > look for) so apologies if this is a repeat. > > It seems completely random- not specific to plain text, rich text, or HTML > text being copied (in my own personal experience). > > The issue this presents is that the extra character causes false negative > responses in workflow objects. For example, if an email address is > copied/pasted, "Enter" key is pressed, previous contacts from that email > address should be returned, but the extra character make this false (as > well > as prevents the current contact from being presented when this process > occurs for the same address in the future). > > And since it does not *always* add a character, I can't even write a > workflow object to strip the last character off. Once we were aware of > what > was happening, of course we had users remove the character themselves (but > you know how silly those human beings can be- they always forget or miss > some here and there ;) ). > > Any thoughts/ideas? > > Thanks in advance for your help! > Shawn Stonequist > Remedy 6.3 > EMNS > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/ARS-Client-7.6-Copy-Paste-Issues-tp30943256p30992792.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
