Shawn, Just to confirm the issue I have noticed the same behavior. We are not deploying WUT 7.6, only developers/admins have it so I have not been too worried about it
<note> Our standard WUT is 7.1 against AR 7.5. It helps emphasize to our users that the MT is the only supported client for newer development because things like panel fields do not even render correctly when they try to use the forms in WUT :) </note> Where I have mostly noticed this is copying from Dev Studio to WUT when documenting objects/workflow. I was thinking it was more related to DS 7.6.03 than it is to WUT. Thanks for the heads up. Jason On Wed, Feb 16, 2011 at 10:38 AM, Shawn Stonequist < [email protected]> wrote: > Greetings List! > > We are upgrading from 6.3 to 7.6 (finally!) > > We are upgrading clients first, since they are compatible with the 6.3 > server and we are unable to upgrade everything simultaneously. > > One thing we noticed is that when users of 7.6 clients copy/paste from > emails, websites, etc., strange characters are being added- everything from > "c" and "." to "&", "%", "{", and even non-Western characters (I think I > even saw the Japanese Yen symbol once). Unfortunately, I couldn't find > anything in the BMC KM or the List Archives (not really even sure what to > look for) so apologies if this is a repeat. > > It seems completely random- not specific to plain text, rich text, or HTML > text being copied (in my own personal experience). > > The issue this presents is that the extra character causes false negative > responses in workflow objects. For example, if an email address is > copied/pasted, "Enter" key is pressed, previous contacts from that email > address should be returned, but the extra character make this false (as > well > as prevents the current contact from being presented when this process > occurs for the same address in the future). > > And since it does not *always* add a character, I can't even write a > workflow object to strip the last character off. Once we were aware of what > was happening, of course we had users remove the character themselves (but > you know how silly those human beings can be- they always forget or miss > some here and there ;) ). > > Any thoughts/ideas? > > Thanks in advance for your help! > Shawn Stonequist > Remedy 6.3 > EMNS > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
