Restart the Mid-Tier server for a good measure.. According to the error message guide, 9215 is a general all-purpose error. Happens under multiple circumstances some of which include internal cache error, or web tier exception, or a system object or field being set to null.. Also make sure that you are using the right URL as earlier pointed out by Fredtick.. If you have saved the login page as favorites, make sure you have not saved the redirected page. In version 6.3 that could lead to an error (I do not recall the error number).
Joe From: Brittain, Mark Sent: Tuesday, March 08, 2011 5:38 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Mid-Tier error on login ** Good question. Yes, the AR Server is up. If it were not I wouldn’t be worrying about the mid-tier J Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Tuesday, March 08, 2011 5:36 PM To: [email protected] Subject: Re: Mid-Tier error on login ** Kind of out there question but is the AR server up? Jason On Tue, Mar 8, 2011 at 2:28 PM, Brittain, Mark <[email protected]> wrote: HI Fred, No, that did not work. Turned on mid-tier logging and got a bunch of stuff. This stands out as the last entry WARNING: Caught GoatException ARERR [9215] Internal error. Thanks Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 08, 2011 4:51 PM To: [email protected] Subject: Re: Mid-Tier error on login What form are you trying to open? With Mid-Tier you specify a form to open and if you are not already logged the web server brings up the login page. Accessing the login page by itself does not help as the server does not know what to do after that. If you have the Home form defined in the Server Information you can go to it by: http://myserver.com/arsys/home Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Tuesday, March 08, 2011 3:43 PM To: [email protected] Subject: Mid-Tier error on login ** Hi All, I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier (https://myserver.com/arsys/shared/login.jsp) I get the log on page, type in my username and password and press the login button. The result is ARERR [-1] Message not found. The mid-tier is up because I can pass XML requests through the mid-tier to the server. Can't find this in the Error Message Guide and I tried to find it on the BMC KB but no luck. Any ideas? ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9. Thanks Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
