Mark, Check how many homepages have you created. Check for Midtier administrator password also.
@ Joe : Thanks for the INFO, I am still in a knowledge gathering phase :) With Best Regards Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Wednesday, March 09, 2011 11:26 AM To: [email protected] Subject: Re: Mid-Tier error on login Insufficient Java Heap will typically cause out of memory errors. This is not an out of memory error. Joe From: Nair, Rajesh SISPL<mailto:[email protected]> Sent: Wednesday, March 09, 2011 12:41 AM Newsgroups: public.remedy.arsystem.general To: [email protected]<mailto:[email protected]> Subject: Re: Mid-Tier error on login ** Check the Java Heap Size. Rajesh ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, March 09, 2011 5:31 AM To: [email protected] Subject: Re: Mid-Tier error on login ** :) I wasn't sure if it was production or not. I have had something similar happen and the AR server was down but it was a test system so nobody noticed right off. On Tue, Mar 8, 2011 at 2:38 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: ** Good question. Yes, the AR Server is up. If it were not I wouldn't be worrying about the mid-tier :) Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Jason Miller Sent: Tuesday, March 08, 2011 5:36 PM To: [email protected]<mailto:[email protected]> Subject: Re: Mid-Tier error on login ** Kind of out there question but is the AR server up? Jason On Tue, Mar 8, 2011 at 2:28 PM, Brittain, Mark <[email protected]<mailto:[email protected]>> wrote: HI Fred, No, that did not work. Turned on mid-tier logging and got a bunch of stuff. This stands out as the last entry WARNING: Caught GoatException ARERR [9215] Internal error. Thanks Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 08, 2011 4:51 PM To: [email protected]<mailto:[email protected]> Subject: Re: Mid-Tier error on login What form are you trying to open? With Mid-Tier you specify a form to open and if you are not already logged the web server brings up the login page. Accessing the login page by itself does not help as the server does not know what to do after that. If you have the Home form defined in the Server Information you can go to it by: http://myserver.com/arsys/home Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Brittain, Mark Sent: Tuesday, March 08, 2011 3:43 PM To: [email protected]<mailto:[email protected]> Subject: Mid-Tier error on login ** Hi All, I have hit on a strange one. When I attempt to log onto Remedy at the mid-tier (https://myserver.com/arsys/shared/login.jsp) I get the log on page, type in my username and password and press the login button. The result is ARERR [-1] Message not found. The mid-tier is up because I can pass XML requests through the mid-tier to the server. Can't find this in the Error Message Guide and I tried to find it on the BMC KB but no luck. Any ideas? ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9. Thanks Mark _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
