That should work.. If you want something more simple and at the cost of elegance, create a form with two buttons Yes and No that sets values under the scene and submits, and have the notification spawn out of this form, when an entry is created in this form..
So when the user clicks on the web url that can be embedded in the notification email, he can click the yes or no button and modify the entry, and thus submit his approval or disapproval.. The elegant way would be an email template as LJ described below which will take a little more work.. Joe From: LJ LongWing Sent: Wednesday, April 06, 2011 3:01 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Create entry in Remedy via URL ** Andrew, You may want to consider an email template that includes voting buttons and when they hit the approve button it sends a reply email from their address to the server that processes it via filters. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew Fremont Sent: Wednesday, April 06, 2011 12:53 PM To: [email protected] Subject: Re: Create entry in Remedy via URL ** Thanks all for the response. For the background on the requirements - We want to come up with some ways for approval to approve the tickets without opening each entry. They rather go through emails and with one-click on the "Approved" link which in turn creates some acknowledgement entries in Remedy, Then workflow in this form could do the works. Thanks Andrew On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza <[email protected]> wrote: ** Might help if you tell us what exactly you expect the system to be capable of doing, and the business requirement.. For some reason it looks like you are asking the obvious, can a web page opened in a submit mode do a submit operation – yes.. But obviously that is not what you mean to ask. I’m guessing what you are trying to ask is if you can perform a save operation directly without user interaction of pressing a submit button on the page after it is opened after querying for a particular entry or entries.. Is that it? If so yes, it should be possible too.. it would require creating a push field operation using an active link and an appropriate execution condition that would depend on what your business need is... Cheers Joe From: Andrew Fremont Sent: Tuesday, April 05, 2011 9:24 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Create entry in Remedy via URL ** Hi List, It seems that it is not possible, but I want to double check... We want to send customers a URL (via email). One user click the link, it creates a new entry in Remedy. In the Mid-tier doc, it shows how to construct the URL to open the form in Search and Submit mode. E.g. http://<mid_tier_server/arsys/servlet/ViewFormServlet?form=<formName>&server=<ar_server>&qual=%27Assigned+To%27%3D%22ME%22&mode=Submit Is it possible? Thanks, Tam AR server 7.5 Mid-tier 7.1 SQL Oracle 10 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
