Hi Andrew Fremont
I was thinking why not write a WS?
2011-04-11
Jiang Xiaofeng
江晓峰
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From： Andrew Fremont
Date: 2011-04-09
Subject： Re: Create entry in Remedy via URL
** The idea is with one-click on link/button from the email, new entry is
created in Remedy. They do not want to open the form then click on the button.
LJ - Can you elaborate on "email template that includes voting buttons"? Is
that on Remedy side and works for most email clients?
Thanks,
Andrew
On Wed, Apr 6, 2011 at 9:48 PM, Joe Martin D'Souza <[email protected]> wrote:
**
That should work.. If you want something more simple and at the cost of
elegance, create a form with two buttons Yes and No that sets values under the
scene and submits, and have the notification spawn out of this form, when an
entry is created in this form..
So when the user clicks on the web url that can be embedded in the notification
email, he can click the yes or no button and modify the entry, and thus submit
his approval or disapproval..
The elegant way would be an email template as LJ described below which will
take a little more work..
Joe
From: LJ LongWing
Sent: Wednesday, April 06, 2011 3:01 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]
Subject: Re: Create entry in Remedy via URL
**
Andrew,
You may want to consider an email template that includes voting buttons and
when they hit the approve button it sends a reply email from their address to
the server that processes it via filters.
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Andrew Fremont
Sent: Wednesday, April 06, 2011 12:53 PM
To: [email protected]
Subject: Re: Create entry in Remedy via URL
** Thanks all for the response.
For the background on the requirements - We want to come up with some ways for
approval to approve the tickets without opening each entry. They rather go
through emails and with one-click on the "Approved" link which in turn creates
some acknowledgement entries in Remedy, Then workflow in this form could do
the works.
Thanks
Andrew
On Tue, Apr 5, 2011 at 9:53 PM, Joe Martin D'Souza <[email protected]> wrote:
**
Might help if you tell us what exactly you expect the system to be capable of
doing, and the business requirement..
For some reason it looks like you are asking the obvious, can a web page
opened in a submit mode do a submit operation �C yes.. But obviously that is
not what you mean to ask. I’m guessing what you are trying to ask is if you can
perform a save operation directly without user interaction of pressing a submit
button on the page after it is opened after querying for a particular entry or
entries.. Is that it?
If so yes, it should be possible too.. it would require creating a push field
operation using an active link and an appropriate execution condition that
would depend on what your business need is...
Cheers
Joe
From: Andrew Fremont
Sent: Tuesday, April 05, 2011 9:24 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]
Subject: Create entry in Remedy via URL
** Hi List,
It seems that it is not possible, but I want to double check...
We want to send customers a URL (via email). One user click the link, it
creates a new entry in Remedy.
In the Mid-tier doc, it shows how to construct the URL to open the form in
Search and Submit mode.
E.g.
http://<mid_tier_server/arsys/servlet/ViewFormServlet?form=<formName>&server=<ar_server>&qual=%27Assigned+To%27%3D%22ME%22&mode=Submit
Is it possible?
Thanks,
Tam
AR server 7.5
Mid-tier 7.1
SQL Oracle 10
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