Hello All, We upgraded a development 7.1 server to 7.6.04 and are getting the below error that I cannot resolve. After a week - BMC Support is stumped as well. Please see SQL log below - Does anyone have any ideas what is causing this? I've looked up C301610100 and it's 'SLMTableKeywordLookup', but I don't understand what "Multiple Step OLE DB operations generated errors" - means. Anyone? :-)
Thanks, Jase <SQL > <TID: 0000001488> <RPC ID: 0000200317> <Queue: Fast > <Client-RPC: 390620 > <USER: jbran...@qualitytech.com<jblassing...@qualitytech.com> > <Overlay-Group: 1 > /* Thu Apr 07 2011 16:45:55.2840 */SELECT C301610100 FROM T1024 WHERE C1 = 'INC000000242817' <SQL > <TID: 0000001488> <RPC ID: 0000200317> <Queue: Fast > <Client-RPC: 390620 > <USER: jbran...@qualitytech.com<jblassing...@qualitytech.com> > <Overlay-Group: 1 > /* Thu Apr 07 2011 16:45:55.2840 */OK <SQL > <TID: 0000001488> <RPC ID: 0000200317> <Queue: Fast > <Client-RPC: 390620 > <USER: jbran...@qualitytech.com<jblassing...@qualitytech.com> > <Overlay-Group: 1 > /* Thu Apr 07 2011 16:45:55.2840 */Setting LOB into the above row ... <SQL > <TID: 0000001488> <RPC ID: 0000200317> <Queue: Fast > <Client-RPC: 390620 > <USER: jbran...@qualitytech.com<jblassing...@qualitytech.com> > <Overlay-Group: 1 > /* Thu Apr 07 2011 16:45:55.2840 */*** ERROR *** Multiple-step OLE DB operation generated errors. Check each OLE DB status value, if available. No work was done. (HRESULT: 0X80040E21) On Mon, Apr 18, 2011 at 12:48 PM, strauss <stra...@unt.edu> wrote: > Further, for those of you trying to upgrade the ITSM suite to 7.6.04, all > of the application upgrades threw errors and reported missing objects in the > Health Checks, and I opened Issues on these errors last week (added SLM and > RKM to SRM today from Friday's installs), I have started to get indications > from support that every app failed to install multiple objects during the > upgrades and I will need to go back and import various def files by hand. > At this point I see no reason to have any confidence that you could upgrade > a Staging Server and actually put that same system into production safely; > I'm still planning to migrate all data and the overlay objects to a server > with a clean 7.6.04 install, hoping that it is missing less objects. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of strauss > Sent: Monday, April 18, 2011 10:22 AM > To: arslist@ARSLIST.ORG > Subject: Re: Overlay and custom in 7.6.4 > > Another day, another "adventure" with BMC software. > > Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS, > Atrium Core, ITSM, SRM, SLM, RKM), or at least I think I have. There were > all sorts of errors on every one of the upgrades, with Atrium having to be > run twice before everything said it succeeded (AIE failed on the first try, > and SHARE:Application_Properties still says it is 7.1.00.004), so I opened > several Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM. > This morning I am going to try to move on with Steps 13 and 14, and the > first thing I noticed was that the upgrades created 6 new form overlays > entirely on their own! No telling what I'll find in workflow, but it > appears that the ITSM 7.5.00 stage within the 7.6.04 upgrade created these > new forms, then when the 7.6.04 stage ran it created the 7.5 -> 7.6.04 > differences as overlays. I am pretty sure that this is NOT what we were > told would happen to origin objects during patches and upgrades, but I could > be wrong. > > Audit Forms: > CHG:ChangeRequest_AuditLogSystem > CTM:AuditLogSystem > HPD:HelpDesk_AuditLogSystem > PBM:Problem_AuditLogSystem > SRM:SR_AuditLog > TMS:AuditLogSystem > > Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest > reflect differences between 7.5.00 and 7.6.04 - usually a new index and > several odd form properties. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
