Further, for those of you trying to upgrade the ITSM suite to 7.6.04, all of the application upgrades threw errors and reported missing objects in the Health Checks, and I opened Issues on these errors last week (added SLM and RKM to SRM today from Friday's installs), I have started to get indications from support that every app failed to install multiple objects during the upgrades and I will need to go back and import various def files by hand. At this point I see no reason to have any confidence that you could upgrade a Staging Server and actually put that same system into production safely; I'm still planning to migrate all data and the overlay objects to a server with a clean 7.6.04 install, hoping that it is missing less objects.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Monday, April 18, 2011 10:22 AM To: [email protected] Subject: Re: Overlay and custom in 7.6.4 Another day, another "adventure" with BMC software. Last week I finished upgrading my Staging server to 7.6.04 (ALL of ARS, Atrium Core, ITSM, SRM, SLM, RKM), or at least I think I have. There were all sorts of errors on every one of the upgrades, with Atrium having to be run twice before everything said it succeeded (AIE failed on the first try, and SHARE:Application_Properties still says it is 7.1.00.004), so I opened several Issues with BMC on Atrium, ITSM, SRM - and had more for SLM and RKM. This morning I am going to try to move on with Steps 13 and 14, and the first thing I noticed was that the upgrades created 6 new form overlays entirely on their own! No telling what I'll find in workflow, but it appears that the ITSM 7.5.00 stage within the 7.6.04 upgrade created these new forms, then when the 7.6.04 stage ran it created the 7.5 -> 7.6.04 differences as overlays. I am pretty sure that this is NOT what we were told would happen to origin objects during patches and upgrades, but I could be wrong. Audit Forms: CHG:ChangeRequest_AuditLogSystem CTM:AuditLogSystem HPD:HelpDesk_AuditLogSystem PBM:Problem_AuditLogSystem SRM:SR_AuditLog TMS:AuditLogSystem Only the SRM:SR_AuditLog is identical (overlay to overlaid); the rest reflect differences between 7.5.00 and 7.6.04 - usually a new index and several odd form properties. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/
