Just as a follow-up, the two Alarmpoint integrations (ver. 2.2) for Incident and Change did in fact import in DevStudio 7.6.04, possibly because they are packaged as small deployable applications (182 total objects), but none of the objects come in as Custom - everything is Customization Type = Unmodified. I would HOPE that a subsequent run of the BPCU in Overlay mode would mark everything as Custom, but maybe it does not matter that much. I'm not sure if third party apps are going to be easier to maintain with Overlays, or with direct editing to the objects.
I still need to resolve the issue with importing objects from Kinetic Request before I can proceed. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Monday, March 28, 2011 3:08 PM To: [email protected] Subject: Re: Overlay and custom in 7.6.4 Well, if I had KNOWN that this was a requirement, I would have. I did not think that this was true a month ago when I upgraded ARS on the staging server and jumped into the BPCU tar pit. Also, if the upgraded 7.6.04 system is going to refuse to import pre-7.6.04 definitions correctly (which I think I just proved with Kinetic Survey/Request 4.4 form definitions), then what do I do when the next version of KSR is released in a couple of weeks and it won't import either? Have you built 7.6.04 to where it is impossible to import a pre-7.6-04 application or definition from ANY source??? What about the 3rd party applications like alarmpoint (xmatters, whatever) that YOU (BMC) re-sell?? Their integration is (a) unlikely to import properly (imports as an application - no, I haven't tried it yet, it was next after KSR), and (b) unlikely to be updated any time soon based on their performance to date (their java client has never been updated to install or work on any Windows platform past 2003). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gadgil, Abhijeet Sent: Monday, March 28, 2011 8:11 AM To: [email protected] Subject: Re: Overlay and custom in 7.6.4 BPCU utility is deemed to be used only as part of the upgrade steps Why do you not import before upgrading to a 7.6.04 server? If you do this before the server upgrade then BPCU will take care of converting such objects to custom as part of the documented upgrade steps Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Atul Vohra Sent: Monday, March 28, 2011 5:53 PM To: [email protected] Subject: Re: Overlay and custom in 7.6.4 "But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom " Is there a way that this can be done using BPCU (?). I am having trouble getting it to run successfully. My case is - I imported form X from 7.6.3 version on to a 7.6.4 and want it to show as custom. But want to see if this can be done without manually going through each form and doing a save as. If BPCU is possible can I please get the command to run to change form X to custom? Also what would be in the hash file (so confused). Thanks Atul Vohra -----Original Message----- From: "Gadgil, Abhijeet" [[email protected]] Date: 03/24/2011 12:56 PM To: [email protected] Subject: Re: Overlay and custom in 7.6.4 If you are in Best Practice View in Developer studio then you cannot convert a base (unmodified) object to a custom object with a right context menu option You can only convert it into an overlay using menu option convert to overlay But if you had had to convert the base to custom you could easily open the object in Best practice mode and use save as, the object will be created as custom You can always convert a custom object to a base object in dev studio using menu option viz., convert to base Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
