David, All, Another problem with RFEs would appear to be incorrect classification: Only yesterday, a global investment bank (also a JSS client) discovered a bug with the Midtier related to SSO.
The client submitted a support ticket with a very simple question provided by JSS. BMC responded with an incorrect response. The client wrote back again and a second response arrived that was totally unacceptable: rather than fix it, the client should set a preference setting against a few thousand user records. The client wrote back a third time and was then told to submit an RFE because fixing the bug would involve major changes to the login process. To fix the bug, two lines of code need adding to the Midtier. This should take a couple of minutes. This is not an RFE, but a bug that needs resolving. The good news is, I believe we can fix the bug for BMC in SSO Plugin. I wonder how many RFEs are bugs that need resolving? John Baker _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
