Hi, James:
I too have seen this behavior, but in 7.0.1 patch 04 and 7.1.x mid-tiers on IE6 and IE7. I have yet to research it, but am curious to know if there is some setting to retain a certain number of lines in the logging window. Just like the behavior you described, it almost seems that it reaches some threshold and starts all over again. Thank you, Michelle Lucero Service Desk Design and Build CNSLT - APPS PROG Office: 214-209-0034 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of William Rentfrow Sent: Thursday, May 05, 2011 3:09 PM To: [email protected] Subject: Re: Mid Tier Logging issue ** I just experienced this the first time yesterday in 7.6.03 as well. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: [email protected] Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman ________________________________ The contents of this e-mail and any attachments are intended solely for the use of the named addressee(s) and may contain confidential and/or privileged information. Any unauthorized use, copying, disclosure, or distribution of the contents of this e-mail is strictly prohibited by the sender and may be unlawful. If you are not the intended recipient, please notify the sender immediately and delete this e-mail. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ---------------------------------------------------------------------- This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments, and be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited. Unless specifically indicated, this message is not an offer to sell or a solicitation of any investment products or other financial product or service, an official confirmation of any transaction, or an official statement of Sender. Subject to applicable law, Sender may intercept, monitor, review and retain e-communications (EC) traveling through its networks/systems and may produce any such EC to regulators, law enforcement, in litigation and as required by law. The laws of the country of each sender/recipient may impact the handling of EC, and EC may be archived, supervised and produced in countries other than the country in which you are located. This message cannot be guaranteed to be secure or free of errors or viruses. References to "Sender" are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link: http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
