To add to the band wagon.... I am working with a client using the latest Remedy version and UT has been band.
I am sure BMC did the best job they could with the information stored in the Mid-tier, but the truth is the current solution is not workable. I copy & paste from the browser output into wordpad, and then back into notepad to make the log more usable. However, browser logs are difficult to read and these are often not very helpful. Q1. Has anyone figured out how to enable filter browser logging? Since I can't get it to work from User Preferences. Active Links are fine, but no filters are listed in the browser log file. Any helpful ideas appreciated. Cheers Mike On Tue, May 10, 2011 at 4:40 PM, Andrew C Goodall <[email protected]>wrote: > Yeah - that's what we have :) FUN - not. > > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Chowdhury, Tauf > Sent: Tuesday, May 10, 2011 10:33 AM > To: [email protected] > Subject: Re: Mid Tier Logging issue > > Throw in a true load balancing solution and then you need to look at > multiple logs at once.. OUCH. > > Tauf Chowdhury | Forest Laboratories, Inc. > Analyst, Service Management > Mobile:646.483.2779 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Andrew C Goodall > Sent: Tuesday, May 10, 2011 11:13 AM > To: [email protected] > Subject: Re: Mid Tier Logging issue > > I concur - very frustrating working with midtier logging, this is going > to get more and more visibility as clients are pushed to the web client > and developers are forced to troubleshoot solely from the web client for > ITSM 7.6.x + applications that are no longer supported in the thick > client. > > David + Doug - I hope you're listening to your customers :) > > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Terje Moglestue > Sent: Tuesday, May 10, 2011 10:04 AM > To: [email protected] > Subject: Re: Mid Tier Logging issue > > James, > > I have seen the same thing and know where you are coming from. The > workflow logging from mid-tier need to be redesigned - it is not working > very well. It might be working at design - the fact is that it is not > doing a good job. > > With the User Tool workflow logging from the client was very easy. > Moving everything into the browser - we need a good alternative. The > current mid-tier workflow logging is not up to the job. I do think BMC > Software is well aware of this. They own consultants are. > > A simple solution will normally work. Sadly it is often over engineered. > ~ > Terje > > > ________________________________________ > From: Action Request System discussion list(ARSList) > [[email protected]] On Behalf Of James Brockman [[email protected]] > Sent: 10 May 2011 15:20 > To: [email protected] > Subject: Re: Mid Tier Logging issue > > So I finally heard back from BMC, and their response is (this is a > direct quote from them) > > "In review of the issue reported, please note, it is working as > designed. > Workflow logs will clear out on each form change." > > I have requested an RFE to redesign this functionality ... so that it > works. > > James "It's not a bug, it's a FEATURE" Brockman > > ------------------------ > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of James Brockman > Sent: Thursday, May 05, 2011 2:39 PM > To: [email protected] > Subject: Mid Tier Logging issue > > ** > Hi, list. It's been a while. > I have an open ticket with BMC on this, but was wondering if anyone else > had seen (or found a workaround) for this issue > > ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the > Mid Tier, it sometimes* clears the contents of the log window, trashing > the previous contents of the log. This makes troubleshooting client-side > workflow almost impossible. In other words, on a complex action, you see > scroll-scroll-scroll-scroll - WIPE - scroll. And after what was > obviously a ton of workflow, there are a couple of dozen lines in your > logging window. > > *usually on window open, but not neccessarily - it also seems to happen > when an open window calls a Remedy form in a frame, like the Landing > Console. > > Help? > > James Brockman > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ________________________________ > The contents of this e-mail and any attachments are intended solely for > the use of the named addressee(s) and may contain confidential and/or > privileged information. Any unauthorized use, copying, disclosure, or > distribution of the contents of this e-mail is strictly prohibited by > the sender and may be unlawful. If you are not the intended recipient, > please notify the sender immediately and delete this e-mail. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. If the reader of this message is not the intended recipient, > you are hereby notified that your access is unauthorized, and any > review, > dissemination, distribution or copying of this message including any > attachments is strictly prohibited. If you are not the intended > recipient, please contact the sender and delete the material from any > computer. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > ********************************************************************** > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. > If you are not the intended recipient of this e-mail, or the employee or > agent responsible for delivering this e-mail to the intended recipient, > you are hereby notified that any dissemination, distribution, copying or > action taken in relation to the contents of and attachments to this > e-mail is strictly prohibited and may be unlawful. If you have received > this e-mail in error, please notify the sender immediately and > permanently delete the original and any copy of this e-mail and any > printout. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
