Mid-Tier should be logging on your fileserver as well (check the config.jsp page)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Wednesday, June 15, 2011 4:19 PM To: [email protected] Subject: Re: Mid Tier Logging issue You are all correct - this is NOT usable. I just created test incident number 1 on my upgraded 7.6.04.01 system with a support staff account that has Active Link logging turned on (also filters, but that probably won't work unless the account is an administrator), and miles of logs from opening the home page, then incident console, then incident are just plain GONE. All that is left in the window is an incredibly repetitive number of useless HPD:INC:PFWorkLog_100_Refresh firings. Is there any way to get this to log to file somewhere? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Tuesday, May 10, 2011 10:41 AM To: [email protected] Subject: Re: Mid Tier Logging issue Yeah - that's what we have :) FUN - not. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Tuesday, May 10, 2011 10:33 AM To: [email protected] Subject: Re: Mid Tier Logging issue Throw in a true load balancing solution and then you need to look at multiple logs at once.. OUCH. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Tuesday, May 10, 2011 11:13 AM To: [email protected] Subject: Re: Mid Tier Logging issue I concur - very frustrating working with midtier logging, this is going to get more and more visibility as clients are pushed to the web client and developers are forced to troubleshoot solely from the web client for ITSM 7.6.x + applications that are no longer supported in the thick client. David + Doug - I hope you're listening to your customers :) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terje Moglestue Sent: Tuesday, May 10, 2011 10:04 AM To: [email protected] Subject: Re: Mid Tier Logging issue James, I have seen the same thing and know where you are coming from. The workflow logging from mid-tier need to be redesigned - it is not working very well. It might be working at design - the fact is that it is not doing a good job. With the User Tool workflow logging from the client was very easy. Moving everything into the browser - we need a good alternative. The current mid-tier workflow logging is not up to the job. I do think BMC Software is well aware of this. They own consultants are. A simple solution will normally work. Sadly it is often over engineered. ~ Terje -----Original Message----- From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of James Brockman [[email protected]] Sent: 10 May 2011 15:20 To: [email protected] Subject: Re: Mid Tier Logging issue So I finally heard back from BMC, and their response is (this is a direct quote from them) "In review of the issue reported, please note, it is working as designed. Workflow logs will clear out on each form change." I have requested an RFE to redesign this functionality ... so that it works. James "It's not a bug, it's a FEATURE" Brockman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of James Brockman Sent: Thursday, May 05, 2011 2:39 PM To: [email protected] Subject: Mid Tier Logging issue ** Hi, list. It's been a while. I have an open ticket with BMC on this, but was wondering if anyone else had seen (or found a workaround) for this issue ARS 7.6.4, Mid Tier, IE8 -- when I do client-side logging through the Mid Tier, it sometimes* clears the contents of the log window, trashing the previous contents of the log. This makes troubleshooting client-side workflow almost impossible. In other words, on a complex action, you see scroll-scroll-scroll-scroll - WIPE - scroll. And after what was obviously a ton of workflow, there are a couple of dozen lines in your logging window. *usually on window open, but not neccessarily - it also seems to happen when an open window calls a Remedy form in a frame, like the Landing Console. Help? James Brockman _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
