You could also extend the conversation by adding Asset Management to the mix.
A refrigerator can be an Asset, because it’s a physical item that you paid for and you want to keep track of. However, when you place it in your house and start using it, it becomes a CI, where the food are all dependent CIs, and the electricity is a parent CI. If you remove the parent (electricity) from the dependent (refrigerator) it causes an outage that affects the CIs (consumable items, in this case) dependent on the refrigerator. This is likely to anger appadmin, who thinks the refrigerator is broken and pushes it out the window of his apartment in a fit of rage. I've had a long day or I would also come up with ways to demonstrate how SLM, RKM, and SRM could be used within the same analogy of the refrigerator. Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is using to conceptualize their products, they can use a refrigerator instead. Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 2:39 PM To: [email protected] Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -----Original Message----- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: [email protected] Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/[email protected]/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: [email protected] Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
