I'm making an ITIL-compliant refrigerator, Shawn. I'll try to add some of the ideas you've provided to the mix.
Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 18, 2011 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) You could also extend the conversation by adding Asset Management to the mix. A refrigerator can be an Asset, because it’s a physical item that you paid for and you want to keep track of. However, when you place it in your house and start using it, it becomes a CI, where the food are all dependent CIs, and the electricity is a parent CI. If you remove the parent (electricity) from the dependent (refrigerator) it causes an outage that affects the CIs (consumable items, in this case) dependent on the refrigerator. This is likely to anger appadmin, who thinks the refrigerator is broken and pushes it out the window of his apartment in a fit of rage. I've had a long day or I would also come up with ways to demonstrate how SLM, RKM, and SRM could be used within the same analogy of the refrigerator. Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is using to conceptualize their products, they can use a refrigerator instead. Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -----Original Message----- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
