Jason, I believe the Upgrade option is dependent upon it connecting to the DB AND being able to validate it as an ARSystem DB..if that's all done, it shouldn't be prompting for SA password..is yours? If so, verify that the ID/PW you are providing in the installer is the same as the one that Remedy is currently using.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, May 18, 2011 4:40 PM To: [email protected] Subject: Cannot update AR 7.5 to AR 7.6.x with Upgrade option ** Hello everybody, I thought I had seen a thread on this issue a while back but I can't find any traces of it on the list and only one hit on the BMCDN. We are trying to upgrade our test server from AR 7.5 p6 to AR 7.6.04 SP1. We are not presented with the option to Upgrade the existing database. The installer automatically assumes Overwrite without any other options. We started with AR 7.5 p5 this morning and went to 7.5 p6 when attempts to upgrade to 7.6.04 SP1, 7.6.04 and 7.6.03 failed with the same issue. We were hoping the 7.5 p6 would jiggle the config/install files enough to make later updates work (which it did fix an issue with installer wanting to use the wrong install path by default). Do anybody know what the trick is to get to the Upgrade option? ARS 7.5 p6 Atrium Core 7.6. p2 ITSM 7.6 p1 SLM 7.6 App Server =Windows 2008 64-bit DB = MS SQL 2008 64-bit DB Server Windows 2008 64-bit Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
