You are a genius! Yes it was prompting for SA credentials along with db file location/sizes, at which point we knew we can stop the attempt right there.
The installer must have been authenticating because if we put in a bad password it throws an error and doesn't let us continue. Your reply triggered the idea of setting the ARAdmin password back to the default. And what do you know? We have the Upgrade option now. It appears the installer can't work with a non-default password for an upgrade (which does sound familiar now). I should have known better. This goes along with clearing Demo's password and turning off Cross Reference Blank Password. Shouldn't have to but at this point it is habit. Thanks again! Jason On Thu, May 19, 2011 at 12:42 PM, LJ LongWing <[email protected]> wrote: > ** > > Jason, > > I believe the Upgrade option is dependent upon it connecting to the DB AND > being able to validate it as an ARSystem DB….if that’s all done, it > shouldn’t be prompting for SA password….is yours? If so, verify that the > ID/PW you are providing in the installer is the same as the one that Remedy > is currently using. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jason Miller > *Sent:* Wednesday, May 18, 2011 4:40 PM > *To:* [email protected] > *Subject:* Cannot update AR 7.5 to AR 7.6.x with Upgrade option > > > > ** > > Hello everybody, > > > > I thought I had seen a thread on this issue a while back but I can't find > any traces of it on the list and only one hit on the BMCDN. We are trying > to upgrade our test server from AR 7.5 p6 to AR 7.6.04 SP1. We are not > presented with the option to Upgrade the existing database. The installer > automatically assumes Overwrite without any other options. > > > > We started with AR 7.5 p5 this morning and went to 7.5 p6 when attempts to > upgrade to 7.6.04 SP1, 7.6.04 and 7.6.03 failed with the same issue. We > were hoping the 7.5 p6 would jiggle the config/install files enough to make > later updates work (which it did fix an issue with installer wanting to use > the wrong install path by default). > > > > Do anybody know what the trick is to get to the Upgrade option? > > > > ARS 7.5 p6 > > Atrium Core 7.6. p2 > > ITSM 7.6 p1 > > SLM 7.6 > > App Server =Windows 2008 64-bit > > DB = MS SQL 2008 64-bit > > DB Server Windows 2008 64-bit > > > > Thanks, > > Jason > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
