Thanks for the tip. I thought you upgrade to AR 7.6.04 and then run BCPU before upgrading Atrium Core and ITSM? Either way this system is mostly out of the box.
We ran BPCU against a copy of the same db on a different system and it found a ton of object to overlay that were not changed (significantly/with business reason). I'll run BPCU after the installer finishes but we'll probably manually create overlays for the few custom objects we have. I figure after that then we'll upgrade to Atrium/ITSM 7.6.04 which will refresh to the out of the box defs. Hopefully a BPCU report will then show minimal differences. I think I'll let Strauss have our share of the BPCU fun (which he probably has already had and then some). Jason On Thu, May 19, 2011 at 12:47 PM, Roger Justice <[email protected]> wrote: > ** Prior to moving to 7.6.04 you have to run and modify as needed > customizations using the Best Practice Conversion Tool. > > > > > -----Original Message----- > From: LJ LongWing <[email protected]> > To: arslist <[email protected]> > Sent: Thu, May 19, 2011 3:43 pm > Subject: Re: Cannot update AR 7.5 to AR 7.6.x with Upgrade option > > ** > Jason, > I believe the Upgrade option is dependent upon it connecting to the DB AND > being able to validate it as an ARSystem DB….if that’s all done, it > shouldn’t be prompting for SA password….is yours? If so, verify that the > ID/PW you are providing in the installer is the same as the one that Remedy > is currently using. > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]?>] *On Behalf Of *Jason > Miller > *Sent:* Wednesday, May 18, 2011 4:40 PM > *To:* [email protected] > *Subject:* Cannot update AR 7.5 to AR 7.6.x with Upgrade option > > ** > Hello everybody, > > I thought I had seen a thread on this issue a while back but I can't find > any traces of it on the list and only one hit on the BMCDN. We are trying > to upgrade our test server from AR 7.5 p6 to AR 7.6.04 SP1. We are not > presented with the option to Upgrade the existing database. The installer > automatically assumes Overwrite without any other options. > > We started with AR 7.5 p5 this morning and went to 7.5 p6 when attempts to > upgrade to 7.6.04 SP1, 7.6.04 and 7.6.03 failed with the same issue. We > were hoping the 7.5 p6 would jiggle the config/install files enough to make > later updates work (which it did fix an issue with installer wanting to use > the wrong install path by default). > > Do anybody know what the trick is to get to the Upgrade option? > > ARS 7.5 p6 > Atrium Core 7.6. p2 > ITSM 7.6 p1 > SLM 7.6 > App Server =Windows 2008 64-bit > DB = MS SQL 2008 64-bit > DB Server Windows 2008 64-bit > > Thanks, > Jason > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
