You would have to create entries on the AST:AssetPeople form. In my environment, I created a filter to do this automatically on "create" of a new CI. For bulk loading, you would have to do a similar mapping exercise. The key field is the recon ID mapping to the field on the AssetPeople form. You could find out what to map by running logging and looking at the OOB creation of that record.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Terry Bootsma Sent: Monday, June 27, 2011 3:44 PM To: [email protected] Subject: Re: Creating bulk assets - Remedy 7.6.03 ** Regarding bulk loading.... How are people importing "People" relationships (ie. Supported By, Owned By, etc.) via the AIE tool for a specific CI? I couldn't see a OOB method to do this through the tools that BMC provides via AIE. The "Supported By" relationships control who has edit capability to regular Asset User licensed users via ITSM Asset Management. Input? Terry ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JD Hood Sent: Monday, June 27, 2011 3:02 PM To: [email protected] Subject: Re: Creating bulk assets - Remedy 7.6.03 ** I was wondering the same... Perhaps AIE was too easy and just wasn't challenging enough? JDHood On Mon, Jun 27, 2011 at 1:25 PM, Francois Seegers <[email protected]> wrote: ** Hi Kali, Why not using the AIE? Francois From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Michael Burton Sent: Monday, June 27, 2011 6:25 PM To: [email protected] Subject: Re: Creating bulk assets - Remedy 7.6.03 ** Hi, You need to do one import per form type. As for mandatory fields, first of all, manually create an entry on the form, and see which ones it demands (not many), then you'll need the data set id I mentioned below. Thanks - Mike ________________________________ Date: Mon, 27 Jun 2011 20:04:57 +0800 From: [email protected] Subject: Re: Creating bulk assets - Remedy 7.6.03 To: [email protected] ** Hi Mike, Thanks! So I just need to import in 1 form? For example, if I want to create a Computer System asset, I just need to import to the AST:ComputerSystem form? Also, how do I know which fields are mandatory and which ones will be automatically generated? (e.g. Should I just leave the Reconciliation ID and Instance Id fields blank?) Regards, Kali ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Michael Burton Sent: Monday, 27 June 2011 6:49 PM To: [email protected] Subject: Re: Creating bulk assets - Remedy 7.6.03 ** Hi Kali, I've done quite a few of these. The best method I've found to use is: 1) Create/Open the CSV and sanitise the data. 2) Open the ComputerSystem form in the user tool and work out which column on the CSV you want to go in to which field on the CS form. I then write the name of the field in a new row at the top of the sheet and work my way across the sheet. 3) If your not sure on the field names - open Dev Studio and cross check the field names with the actual name. I then write this in a further row at the top of the sheet. 4) Once finished I delete the unused column names, and then map in to the Data Import tool. Once you've done it a few times, you can get quite proficient at it !! You'll also need to include some mandatory fields as well such as status and data set ID. Regards - Mike ________________________________ Date: Mon, 27 Jun 2011 13:50:50 +0800 From: [email protected] Subject: Creating bulk assets - Remedy 7.6.03 To: [email protected] ** Hi, Has anyone tried to create bulk assets (Computer System, Database) using the Remedy 7 Data Import Tool. If yes, are there any documents around that offers a guide on what should be the values/columns used in the csv file and what forms should it be imported to? Thanks! Regards, Kali _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ NOTICE The information contained in this email is confidential. 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