Hi Claire, I think you and I are in pretty similar situations (although I believe you are ahead of us in the process). We too are encountering a massive amount of change with this upgrade.
I don't know if this change would break anything however I agree with Guillaume. What is the business need for making the change? It is another customization to maintain, what is the cost and level of effort to implement and maintain it? How long of a list of customizations/extensions do you already have? Will making this change detract from those other changes? You may not know the answer to some of these question until you start down the path and encounter something like what Guillaume described. And who is to say it won't cause issues down the line if it doesn't now. Jason There are a ton of changes that are coming with this upgrade; I just count this as another one. On Thu, Jul 14, 2011 at 8:52 AM, Sanford, Claire < [email protected]> wrote: > ** ** > Are there any real problems with changing the prefix of the tickets in ITSM > 7.6.4 > > We are used to HD/CHG/TSK etc... > > The new system has INC/WO etc... Can we change them without breaking > functionality? > > > *Claire Sanford* > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > [email protected]* * > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
