We did find some issue with searches not working as documented but BMC provided a hotfix for ITSM. A similar issue was discovered with searches on Work Order. Otherwise, it seems to be working as advertised.
A few prefixing documentation reference are available: 1) 7.6.04 BMC Remedy IT Service Management Administration Guide (Page 226). 2) White Paper - Configuring the ITSM 7.x Suite for Distributed Server Option Environments Regards, Joshua Schuller ph: 1.347.220.5979 On Thu, Jul 14, 2011 at 11:52 AM, Sanford, Claire < [email protected]> wrote: > ** ** > Are there any real problems with changing the prefix of the tickets in ITSM > 7.6.4 > > We are used to HD/CHG/TSK etc... > > The new system has INC/WO etc... Can we change them without breaking > functionality? > > > *Claire Sanford* > Information Systems Division > Memorial Hermann Healthcare System > System Services Tower North - 2:105 > 920 Frostwood, Houston, TX 77024 > Phone: 713 338 6035 > [email protected]* * > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
