Claire, If you happen to ever want to implement DSO and want to prevent duplicate request IDs on forms, you have to change the prefix on one of the servers. It is documented on page 28 of the BMC Remedy Action Request System 7.6.04 - BMC Remedy Distributed Server Option Guide.
So in my opinion, this is not only recommended by BMC in certain instances, but is sometimes required and as such would have to be fully supported. Thanks Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joshua Schuller Sent: Monday, July 18, 2011 9:41 AM To: [email protected] Subject: Re: ITSM 7.6.4 - Ticket Prefix ** We did find some issue with searches not working as documented but BMC provided a hotfix for ITSM. A similar issue was discovered with searches on Work Order. Otherwise, it seems to be working as advertised. A few prefixing documentation reference are available: 1) 7.6.04 BMC Remedy IT Service Management Administration Guide (Page 226). 2) White Paper - Configuring the ITSM 7.x Suite for Distributed Server Option Environments Regards, Joshua Schuller ph: 1.347.220.5979 On Thu, Jul 14, 2011 at 11:52 AM, Sanford, Claire <[email protected]<mailto:[email protected]>> wrote: ** Are there any real problems with changing the prefix of the tickets in ITSM 7.6.4 We are used to HD/CHG/TSK etc... The new system has INC/WO etc... Can we change them without breaking functionality? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035<tel:713%20338%206035> [email protected]<mailto:[email protected]> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
