Claire, Hang on a second ....
Interesting to note, ESS@Work allows for set up of a ticket prefix of your choosing without "breaking" any of our ticket processes. This is true for ANY of the available ticket types used in the application. Want to know how we did this? Simple really, we wrote the code in Remedy! Feeling the pain of the other guy's ITSM? Why not download a FREE copy of ESS@Work and kick the tires. In a down economy maybe your organization is looking to save significant $$ over the cost of other ITSM solutions? If this is the case then maybe its time to give this a look, can't hurt? Regards Gidd Calden BUOYANT SOLUTIONS, INC. Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -----Original Message----- From: "Sanford, Claire" <[email protected]> To: [email protected] Date: 07/18/11 10:06 Subject: Re: ITSM 7.6.4 - Ticket Prefix **Thank you all! I can now tell the "Team" that this is not an option. I really appreciate all of your input! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Gatewood Sent: Monday, July 18, 2011 12:02 PM To: [email protected] Subject: Re: ITSM 7.6.4 - Ticket Prefix ** Claire, If you happen to ever want to implement DSO and want to prevent duplicate request IDs on forms, you have to change the prefix on one of the servers. It is documented on page 28 of the BMC Remedy Action Request System 7.6.04 - BMC Remedy Distributed Server Option Guide. So in my opinion, this is not only recommended by BMC in certain instances, but is sometimes required and as such would have to be fully supported. Thanks Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joshua Schuller Sent: Monday, July 18, 2011 9:41 AM To: [email protected] Subject: Re: ITSM 7.6.4 - Ticket Prefix ** We did find some issue with searches not working as documented but BMC provided a hotfix for ITSM. A similar issue was discovered with searches on Work Order. Otherwise, it seems to be working as advertised. A few prefixing documentation reference are available: 1) 7.6.04 BMC Remedy IT Service Management Administration Guide (Page 226). 2) White Paper - Configuring the ITSM 7.x Suite for Distributed Server Option Environments Regards, Joshua Schuller ph: 1.347.220.5979 On Thu, Jul 14, 2011 at 11:52 AM, Sanford, Claire <[email protected]> wrote: ** Are there any real problems with changing the prefix of the tickets in ITSM 7.6.4 We are used to HD/CHG/TSK etc... The new system has INC/WO etc... Can we change them without breaking functionality? Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
