Your memory is correct. Alas, I do have that checked. There is also a z1D_Command field in this section where I'm entering a value of "Create" - I think that's right but I'm not sure.
On Tue, Jul 19, 2011 at 3:06 PM, Chowdhury, Tauf <[email protected]>wrote: > ** > > Memory is fuzzy but I think that on the interface form, there is a field > under the SRM section called, ‘Create Request’ with the values Yes and No. > **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Boyd, Rebecca > *Sent:* Tuesday, July 19, 2011 1:53 PM > *To:* [email protected] > *Subject:* Incidents do not always create a corresponding request**** > > ** ** > > ** **** > > SRM 7.6**** > > ITSM 7.5**** > > **** > > We recently installed SRM 7.6 on ITSM 7.5. **** > > ** ** > > All of the requests are creating incidents. However, not all of the > incidents are creating requests.**** > > ** ** > > The incidents which do not create requests are submitted via email. The > emails still generate incidents, but not corresponding requests.**** > > ** ** > > My latest theory is that something gets hung up at > HPD:IncidentInterfaceCreate. I assumed HPD:Help Desk should create the > request, but maybe it’s HPD:IncidentInterfaceCreate which should create the > Request? I say this because I have some records stuck in > IncidentInterfaceCreate. I thought once this form processed a record Remedy > deleted it. Under SRMS Integration Fields, everything is blank except for > the SRMS Registry Instance ID. It appears to be the correct value & I’m not > passing it, so Remedy must be doing something here.**** > > ** ** > > I can even create an incident by submitting directly to > IncidentInterfaceCreate, but it still never creates a corresponding Request. > I think if I can figure out what IncidentInterfaceCreate needs, I’ll solve > the email issue.**** > > ** ** > > So I think.**** > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > ------------------------------ > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action > taken in relation to the contents of and attachments to this e-mail is > strictly prohibited and may be unlawful. If you have received this e-mail in > error, please notify the sender immediately and permanently delete the > original and any copy of this e-mail and any printout. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
