Yes - thanks - it's easy to forget the basics. Still doesn't work.
On Tue, Jul 19, 2011 at 3:22 PM, Roger Justice <rjust2...@aol.com> wrote: > ** I think Create is supposed to be CREATE. > > > > -----Original Message----- > From: Boyd, Rebecca <boy...@wfu.edu> > To: arslist <arslist@ARSLIST.ORG> > Sent: Tue, Jul 19, 2011 3:21 pm > Subject: Re: Incidents do not always create a corresponding request > > ** Your memory is correct. Alas, I do have that checked. > > There is also a z1D_Command field in this section where I'm entering a > value of "Create" - I think that's right but I'm not sure. > > > On Tue, Jul 19, 2011 at 3:06 PM, Chowdhury, Tauf > <tauf.chowdh...@frx.com>wrote: > >> ** >> Memory is fuzzy but I think that on the interface form, there is a field >> under the SRM section called, ‘Create Request’ with the values Yes and No. >> **** >> ** ** >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *Boyd, Rebecca >> *Sent:* Tuesday, July 19, 2011 1:53 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Incidents do not always create a corresponding request**** >> ** ** >> ** **** >> SRM 7.6**** >> ITSM 7.5**** >> **** >> We recently installed SRM 7.6 on ITSM 7.5. **** >> ** ** >> All of the requests are creating incidents. However, not all of the >> incidents are creating requests.**** >> ** ** >> The incidents which do not create requests are submitted via email. The >> emails still generate incidents, but not corresponding requests.**** >> ** ** >> My latest theory is that something gets hung up at >> HPD:IncidentInterfaceCreate. I assumed HPD:Help Desk should create the >> request, but maybe it’s HPD:IncidentInterfaceCreate which should create the >> Request? I say this because I have some records stuck in >> IncidentInterfaceCreate. I thought once this form processed a record Remedy >> deleted it. Under SRMS Integration Fields, everything is blank except for >> the SRMS Registry Instance ID. It appears to be the correct value & I’m not >> passing it, so Remedy must be doing something here.**** >> ** ** >> I can even create an incident by submitting directly to >> IncidentInterfaceCreate, but it still never creates a corresponding Request. >> I think if I can figure out what IncidentInterfaceCreate needs, I’ll solve >> the email issue.**** >> ** ** >> So I think.**** >> >> -- >> Rebecca Boyd >> Application Administrator >> Wake Forest University >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** >> ------------------------------ >> This e-mail and its attachments may contain Forest Laboratories, Inc. >> proprietary information that is privileged, confidential or subject to >> copyright belonging to Forest Laboratories, Inc. This e-mail is intended >> solely for the use of the individual or entity to which it is addressed. If >> you are not the intended recipient of this e-mail, or the employee or agent >> responsible for delivering this e-mail to the intended recipient, you are >> hereby notified that any dissemination, distribution, copying or action >> taken in relation to the contents of and attachments to this e-mail is >> strictly prohibited and may be unlawful. If you have received this e-mail in >> error, please notify the sender immediately and permanently delete the >> original and any copy of this e-mail and any printout. >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Rebecca Boyd > Application Administrator > Wake Forest University > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Rebecca Boyd Application Administrator Wake Forest University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
