Resolved. After looking in Dev Studio I found the workflow for the Email objects but no forms. BMC Support pointed me to the email .def file that is on the server (Doh). I imported the .def file and restarted the Email Engine services. Sent a test email to the mailhost alias and it worked. No account name or password needed in the Mailbox configuration form. Thanks Chris.
--- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Friday, July 29, 2011 12:09 PM To: [email protected] Subject: EXTERNAL: Re: Email Engine Installation in DMZ Chris, That's good to know. I can telnet from the AR server to the mail host some I'm good for outbound email. I have a ticket open with BMC because the installation still doesn't load the Email forms . --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Thursday, July 28, 2011 4:47 PM To: [email protected] Subject: EXTERNAL: Re: Email Engine Installation in DMZ We are switching from MAPI to POP3/SMTP for 7.6.04.01 - I have installed quite a few Email Engines on Windows 2003 and 2008 that way, and they work against both the Exchange server and the failover server, defined as the primary campus email server which is *nix something. These are just my settings: Email Engine RMI Port 1100, RPC Program Number 0 AREmail_In POP3 Email Server requires SSL = Yes <fqdn of my mail server> : 995 Email account domain\mailboxuser AREmail_Out SMTP [email protected] Email Server requires SSL = No <fqdn of my mail server>: 25 BLANK OUT ACCOUNT (MUST DO THIS AGAIN IN CONFIGURATION AFTER INSTALL!! IT FILLS IT BACK IN AGAIN FROM _In record) The trick for you will be to decide where the mailbox is for incoming mail - my POP3 connection is to an account which could do MAPI if I wanted to keep fighting problems with Outlook. When I specify the *nix mail server as my _Out server on port 25, mail goes out just fine; that mail server is set up to allow our campus servers to use it to forward mail. There will be an issue with mail coming back in without a real mailbox to receive it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Thursday, July 28, 2011 3:34 PM To: [email protected] Subject: Email Engine Installation in DMZ Hello Listers, ARS 7.6.04 SP1 Windows 2003 Enterprise x64 Edition SP2 (Virtual Machine) Everything is installed as 32 bit. SQL Server 2005 is on a remote machine I am trying to install the Email Engine (7.6.04 SP1) and I don't get the AR System Email xxx forms loaded to the system. I also have a situation where the domain that hosts our ARSystem Server does not have a mail server. There is a port (25) open through the firewall to allow sendmail to connect to a Unix mail forwarding server. Since the OS is Windows I'm not sure what I need to do to get the outgoing email to send mail if there is no MS Exchange server to access. I just did an uninstall of the Email Engine and will try to re-install it tomorrow. TIA, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
smime.p7s
Description: S/MIME cryptographic signature
