The Parent Company feature on the group form does not produce the desired result in ITSM. However, building this functionality out in ITSM to utilize the parent company is fairly easy to do. We setup a staging form that builds out all the parent child relationships. When a user is added to the Parent Company on the CTM:People form it then adds the appropriate permissions in the User form. The hard part comes in managing all the parent/child relationships and maintaining people/user records when those relationships change.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Monday, August 01, 2011 2:08 PM To: [email protected] Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** It is a known request (obviously), but I can't comment or commit to when it will happen. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andrew C Goodall Sent: Monday, August 01, 2011 07:18 AM To: [email protected] Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** Sigh - that's what I need David, do you know when this will occur? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> | 972.431.1518 _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Monday, August 01, 2011 9:16 AM To: [email protected] Subject: Re: ITSM multi tenancy - customer company vs operating company needs The OOTB BMC Remedy ITSM applications have not yet been enhanced to take advantage the feature, no. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Friday, July 29, 2011 09:15 PM To: [email protected] Subject: Re: ITSM multi tenancy - customer company vs operating company needs ** The question is does ITSM take advantage of the feature yet? I am sure one could change the Group record for a Company directly to adjust the hierarchy but I am wondering what kind of unexpected behavior that may cause? Jason On Jul 29, 2011 5:54 PM, "Easter, David" <[email protected]> wrote: _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
