The "managing all the parent/child relationships and maintaining people/user records when those relationships change" is part of I was getting at. The effort to maintain the result of what is a fairly easy customization as well as any unexpected data leakage. The ITSM suite is not designed for hierarchical groups so making this customization is changing the permissions model the apps were designed around.
Jason On Wed, Aug 3, 2011 at 10:14 PM, Brian Pancia <panc...@finityit.com> wrote: > ** > > The Parent Company feature on the group form does not produce the desired > result in ITSM. However, building this functionality out in ITSM to utilize > the parent company is fairly easy to do. We setup a staging form that > builds out all the parent child relationships. When a user is added to the > Parent Company on the CTM:People form it then adds the appropriate > permissions in the User form. The hard part comes in managing all the > parent/child relationships and maintaining people/user records when those > relationships change.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Easter, David > *Sent:* Monday, August 01, 2011 2:08 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM multi tenancy - customer company vs operating company > needs**** > > ** ** > > ** **** > > It is a known request (obviously), but I can’t comment or commit to when it > will happen.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Andrew C Goodall > *Sent:* Monday, August 01, 2011 07:18 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM multi tenancy - customer company vs operating company > needs**** > > ** ** > > ** **** > > Sigh – that’s what I need David, do you know when this will occur?**** > > ** ** > > Regards,**** > > **** > > *Andrew Goodall***** > > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > <http://www.jcp.com/>| > 972.431.1518**** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Easter, David > *Sent:* Monday, August 01, 2011 9:16 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM multi tenancy - customer company vs operating company > needs**** > > ** ** > > The OOTB BMC Remedy ITSM applications have not yet been enhanced to take > advantage the feature, no.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, Remedy Platform**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Friday, July 29, 2011 09:15 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM multi tenancy - customer company vs operating company > needs**** > > ** ** > > ** **** > > The question is does ITSM take advantage of the feature yet? I am sure one > could change the Group record for a Company directly to adjust the hierarchy > but I am wondering what kind of unexpected behavior that may cause? **** > > Jason**** > > On Jul 29, 2011 5:54 PM, "Easter, David" <david_eas...@bmc.com> wrote:**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > > > The information transmitted is intended only for the person or entity to > which it is addressed and > may contain confidential and/or privileged material. If the reader of this > message is not the intended > recipient, you are hereby notified that your access is unauthorized, and > any review, dissemination, > distribution or copying of this message including any attachments is > strictly prohibited. If you are not > the intended recipient, please contact the sender and delete the material > from any computer.**** > > ** ** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
