Lisa, Clear was added in ARS 7.5.0 so in order to use it fully you must be on ARS 7.5.0 (or higher)
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of David Durling Sent: Tuesday, August 23, 2011 8:47 AM To: [email protected] Subject: Re: Menu and the Clear Options ** I don't have time to check more, but clear does seem to be able to trigger workflow at least part of the time on BMC Remedy User 7.5. I have an active link on "Menu Choice" that does fire when <clear> is selected. Now, it is not looking specifically for <clear>, but it runs if the menu value is != a particular value. So if any other value is selected (including <clear>), it runs. Hope that's of some use. David Durling University of Georgia -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Tuesday, August 23, 2011 8:41 AM To: [email protected] Subject: Re: Menu and the Clear Options ** Todd, this won't work if you select Clear. Even if you have the Menu choice option selected, nothing happens when you select clear. So I have an Active Link with a Menu Choice to kick off my workflow, but if the person selects Clear, nothing happens. So I have to create a 2nd Active Link on Lose Focus of the menu that kicks off workflow if the field is NULL. Because of Modify ALL I also have to create filters to make sure that if the field is NULL, that the workflow is kicked off. Blech. All because selecting Clear does not register in the system as a "change" on the Menu field. I think it's simply clearing out the field and nothing more.. Lisa -----Original Message----- From: Action Request System discussion list(ARSList On Behalf Of Arner, Todd Sent: Monday, August 22, 2011 2:49 PM To: [email protected] Subject: Re: Menu and the Clear Options ** Lisa, I notice you say you fire the workflow on lose focus. I find the menu choice option works better for firing workflow based on a menu selection. I know this doesn't have any affect on your issue but thought I'd mention.... Todd -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa Sent: Monday, August 22, 2011 11:24 AM To: [email protected] Subject: Re: Menu and the Clear Options ** Now I'm really getting irked. I did the work around (by doing a lose focus on the field and if that field is blank, to blank out the other fields) but I just found out my customers don't even see the clear option. Is this a bug? I do, but they don't... The only difference is that I have Admin permissions. Also, when I do a Modify All and I want to clear out the field, (and it's the only field that will change), when I choose clear, the Save button doesn't activate, so I can't save my changes with a Modify ALL + Clear. ARRRRGHGHHGHG!!! Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shafqat Ayaz Sent: Sunday, August 21, 2011 3:55 AM To: [email protected] Subject: Re: Menu and the Clear Options ** I don't think clear counts as a menu value. i think you might be able to make it work if your workflow runs on NULL though. Shafqat Ayaz -----Original Message----- From: "Kemes, Lisa" <[email protected]> To: [email protected] Sent: Saturday, August 20, 2011 7:14 AM Subject: Menu and the Clear Options ** I have a regular form with a character field that is attached to a menu. The menu is attached to another form with the data I need in the menu. I have an active link that sets another field whenever this character field (menu) is changed. Why doesn't the workflow kick off when I select (clear)? Nothing happens, and my workflow log shows that nothing happens as well (the active link doesn't even show up). Is there a way to get this to kick off workflow when I set the field to <clear>? I'd really like to have it in an Active Link so the user can see that certain fields have been set to null, I could set the fields in a filter (once the record is saved), but I'd like the customer to see the set fields before they hit save. ARS 7.1p7 Windows 2003 Ora11g Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 2408 tel +01 717 602 9460 mobile [email protected] MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 www.te.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
