Actually, understanding this problem a bit more. 18 copies occur if the report is greater than 1 page in length for any user using the user tool. However, if the report is only one page in length, you get only one copy.
But these are good suggestions, but it would appear to be related with the Remedy User Tool/Crystal interface using Windows 7 as Tommy had indicated. Any ideas for workarounds other than to back off to XP or use only the web? I cannot duplicate the problem for other versions of Windows. Thanks, Scott From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Thursday, August 25, 2011 1:54 PM To: [email protected] Subject: Re: Print Results in 18 copies ** What about deleting the entry from the preference server? I didn't see any settings there for printing, but since another login works fine from her machine, that may be the only difference. Also try deleting her local cache of forms and workflow. James _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
