Short answer no.. Overlays are just an extension to what used to be done in the past – disable OTB workflow and create a new object to replace that..
Overlays tell the ARS to ignore the overlaid object, and use the overlay instead. There is no current function advanced or otherwise that would tell workflow to recall the overlaid object as an exception on a particular condition.. Joe From: Koyb P. Liabt Sent: Thursday, September 01, 2011 2:43 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Overlays and Help ** Hi, Is there a way to stop overlays from triggering in our Change Management system during a request of one particular service (i.e. Facilities) without affecting other parts of the CM application? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
