I didn’t mean a server wide setting.. but a developer can choose to have his 
studio (client) in base development mode instead of best practices which is the 
default recommended mode post version 7.6.04..

Joe


From: Easter, David 
Sent: Thursday, September 01, 2011 3:54 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected] 
Subject: Re: Overlays and Help

** 
Joe,

 

  No.  There is a server-wide setting that tells the server to ignore all 
overlays and only use the base objects.  However, as mentioned, it therefore 
affects every user and every operation – so it cannot be used to do what the 
original requestor was asking for.

 

  The option was put in place for two primary use cases:

 

1.       A developer wants to see how all the base objects / functionality work 
together without any customizations / extensions (i.e. without any overlays).

2.       A developer has added customizations and extensions that have caused 
the entire system to become unstable.  The developer can choose to turn off all 
overlays and use the system OOTB - without having to restore a DB backup - 
until the overlay issues can be addressed.

 

-David J. Easter

Manager of Product Management, Remedy Platform

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Thursday, September 01, 2011 12:49 PM
To: [email protected]
Subject: Re: Overlays and Help

 

** 

 

You must be talking about the option of changing the mode of the Development 
Studio from Best Practices to Base Development?

 

Joe

 

From: LJ LongWing 

Sent: Thursday, September 01, 2011 3:36 PM

Newsgroups: public.remedy.arsystem.general

To: [email protected] 

Subject: Re: Overlays and Help

 

** 

Liabt,

I recall finding an option that will put your entire server in ‘base’ mode, and 
ignore all overlay/custom objects…but nothing that puts a single user in that 
mode. (Overlay-mode)

 

From: Action Request System discussion list(ARSList) 
[mailto:[email protected]] On Behalf Of Koyb P. Liabt
Sent: Thursday, September 01, 2011 12:44 PM
To: [email protected]
Subject: Overlays and Help

 

** 

Hi,

 

Is there a way to stop overlays from triggering in our Change Management system 
during a request of one particular service (i.e. Facilities) without affecting 
other parts of the CM application?

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ 

_attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_

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