Listers;
I've been working with the approval server in order to configure a single
process to let only one person (member of a group of approvers) approve a CR to
move forward to the implementation in progress phase, but I can't make it.
Brief overview.
I have the CR for onboarding users, this must be approved by HR staff (3
members) but for business approval it only requires one approval (of those 3
members) The approval phase is Business Approval - No Impact.
I've created (so far)
The support group
The approval process
The rules for the approval process
The approval mappings
However It doesn't work; is there any document or specific process and
considerations to make it? (NOTE: I've already read the BMC Change Management
guide for approval, and also approval manuals).
Thanks,
Hugo Ruesga
Software Development Advisor
MX +52 (33) 3808.9148
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