I did it. The good news is that now it don't get stucked waiting fo approvals. No Remedy Application Service Approves the CR automatically besides the Approval process is set to require at least one approval. As always your help will be highly appreciated.
Hugo Ruesga Software Development Advisor MX +52 (33) 3808.9148 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 14 Sep 2011 11:12:34 -0500 From: tommy.mor...@radioshack.com Subject: Re: Approval Server To: arslist@ARSLIST.ORG ** Set the Approval For* to Group. Set the Group Name as“HR Group”. Next make sure that the members of the “HR Group” have a Role of Change Approver in their People Records. This will create an approval record that can be approved by any of the Change Approvers for that Group. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, September 14, 2011 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Approval Server ** This is how it looks one of the mappings, the rest of the users looks exactly the same. Hugo Ruesga Software Development Advisor MX +52 (33) 3808.9148 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 14 Sep 2011 10:13:10 -0500 From: tommy.mor...@radioshack.com Subject: Re: Approval Server To: arslist@ARSLIST.ORG ** What does your approval mapping look like? (great time to use the attachment capability of the list). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Wednesday, September 14, 2011 9:18 AM To: arslist@ARSLIST.ORG Subject: Approval Server ** Listers; I've been working with the approval server in order to configure a single process to let only one person (member of a group of approvers) approve a CR to move forward to the implementation in progress phase, but I can't make it. Brief overview. I have the CR for onboarding users, this must be approved by HR staff (3 members) but for business approval it only requires one approval (of those 3 members) The approval phase is Business Approval - No Impact. I've created (so far) The support group The approval process The rules for the approval process The approval mappings However It doesn't work; is there any document or specific process and considerations to make it? (NOTE: I've already read the BMC Change Management guide for approval, and also approval manuals). Thanks, Hugo Ruesga Software Development Advisor MX +52 (33) 3808.9148 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
