That is definitely a factor with BMC's decision to use Flash. Hopefully Flash isn't a long term solution. But even with that, my Android does support flash and the CI viewer does load (mostly) on my phone. There are basic AR/MT features that have problems such as menu selections, not being able to get to Application List fields that drop off the side of the screen, double clicking on table fields (the browser wants to zoom).
Jason On Wed, Sep 14, 2011 at 12:58 PM, Joe Martin D'Souza <jdso...@shyle.net>wrote: > ** > > Isn't it mainly compatibility with Flash that creates this issue? So it may > be the browsers not supporting flash that is the main issue.. > > Joe > > *From:* John Sundberg <john.sundb...@kineticdata.com> > *Sent:* Wednesday, September 14, 2011 2:06 PM > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Has anyone used the browser on IPAD for Remedy > applications? > > ** > > I know this will sounds simple but. > > 1) In Kinetic -- Create an event on the "login button" on the login page to > lowercase the ID before submit. > > 2) Fast/List thread crashing is an ARS issue -- sorry I can't help with > that. > > 3) Enjoy!!! > > > > Kinetic should work just fine with your iCrap devices - as long as Kinetic > client has a web connection to the Kinetic Request server. > > AND -- it should work with your iPalm and iBlackBerry too. > (same caveat) > > > > BTW - I don't think this is the correct phrase: > The browsers simply don’t support the mid-tier, > > it should be: > The MID-TIER simply don’t support the browsers, > > > (I suspect Apple, etc... have never heard of MID-TIER -- and as such -- > could "never" build a client to support MID-TIER, they are tasked with > building a "standards based client" -- indirectly "supporting" everything) > > > > Regardless of all of the above. > > I think the "right approach" is to build forms/processes etc... that are > optimized for the client type. Again, Kinetic can build any screen strategy > you want -- therefore it is the perfect approach for your mobile needs :) > > > As - you do not have that style of control with MID-TIER -- you are "shit > out of luck". > > > > > > > -John > > > > On Sep 14, 2011, at 10:10 AM, strauss wrote: > > ** > > We have had little luck with the iPad (or other iCrap or android devices) > as clients to ARS 7.6.04.01+. The browsers simply don’t support the > mid-tier, but then, the “fully supported” browsers have more than their > share of problems as well (IE especially 9, Firefox 6 and Safari) and my > mid-tiers has BMC band-aids all over them. We have no iPads to test with > but the University Bookstore has demos we have tried to use. If you get far > enough into mid-tier the lack of Flash kills you in ITSM, and you can’t > logout (Safari and Chrome can’t do that anyway without a hotfix). The iPad > has an annoying habit of capitalizing your login name, which has caused us > problems when trying to use Kinetic Request 5 against the 7.6.04.01 server > which uses AREA to authenticate. You can enter a request if you force the > login to the correct case so that it will find your customer record, but > when you logout the AR server has fast and list thread crashes! Since > neither Kinetic nor BMC has been any help on that one, we tell people who > ask about using an iPad to keep using their desktops or laptops instead.** > ** > > **** > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ **** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jaffaree, Shamhoon > *Sent:* Wednesday, September 14, 2011 9:46 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Has anyone used the browser on IPAD for Remedy applications?*** > * > > **** > > ** **** > > Hi ,**** > > We are trying to use Remedy applications (developed in house) on IPAD thru > the browser, but some of the functionalities don’t work such as menu > selections, if anyone has tried it and did a workaround please update me.* > *** > > Thanks**** > > *Shamhoon Zenath Jaffaree***** > > Application Architect (Remedy)**** > > Dow Jones & Company**** > > Office:609-520-5890**** > > shamhoon.jaffa...@dowjones.com**** > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ **** > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > -- > John Sundberg > > Kinetic Data, Inc. > "Building a Better Service Experience" > Recipient of: > WWRUG10 Best Customer Service/Support Award > WWRUG09 Innovator of the Year Award > > john.sundb...@kineticdata.com > 651.556.0930 I www.kineticdata.com > > > > > > > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
