Recently I read that Adobe was developing technology that could display flash (I think somehow rendering it server side) for Apple devices, although hopefully with Steve Jobs stepping down Apple will decide to go ahead and allow Flash.
By the way, both the stock iPhone and Android web browsers are based on webkit, as well as Chrome and Safari on the desktops. It seems like it would be relatively simple to develop a standard interface for all mobile devices compared to how it was even just a few years ago. I've seen some slick mobile sites that have decent features even if they aren't as flashy (pun intended) as the 7.6.4 Mid Tier. Mobile devices are content consumers more than content creators, so the focus in designing a mobile Mid Tier should focus primarily on obtaining information, and much less on input of new information. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, September 14, 2011 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: Has anyone used the browser on IPAD for Remedy applications? ** That is definitely a factor with BMC's decision to use Flash. Hopefully Flash isn't a long term solution. But even with that, my Android does support flash and the CI viewer does load (mostly) on my phone. There are basic AR/MT features that have problems such as menu selections, not being able to get to Application List fields that drop off the side of the screen, double clicking on table fields (the browser wants to zoom). Jason On Wed, Sep 14, 2011 at 12:58 PM, Joe Martin D'Souza <jdso...@shyle.net<mailto:jdso...@shyle.net>> wrote: ** Isn't it mainly compatibility with Flash that creates this issue? So it may be the browsers not supporting flash that is the main issue.. Joe From: John Sundberg<mailto:john.sundb...@kineticdata.com> Sent: Wednesday, September 14, 2011 2:06 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Has anyone used the browser on IPAD for Remedy applications? ** I know this will sounds simple but. 1) In Kinetic -- Create an event on the "login button" on the login page to lowercase the ID before submit. 2) Fast/List thread crashing is an ARS issue -- sorry I can't help with that. 3) Enjoy!!! Kinetic should work just fine with your iCrap devices - as long as Kinetic client has a web connection to the Kinetic Request server. AND -- it should work with your iPalm and iBlackBerry too. (same caveat) BTW - I don't think this is the correct phrase: The browsers simply don't support the mid-tier, it should be: The MID-TIER simply don't support the browsers, (I suspect Apple, etc... have never heard of MID-TIER -- and as such -- could "never" build a client to support MID-TIER, they are tasked with building a "standards based client" -- indirectly "supporting" everything) Regardless of all of the above. I think the "right approach" is to build forms/processes etc... that are optimized for the client type. Again, Kinetic can build any screen strategy you want -- therefore it is the perfect approach for your mobile needs :) As - you do not have that style of control with MID-TIER -- you are "shit out of luck". -John On Sep 14, 2011, at 10:10 AM, strauss wrote: ** We have had little luck with the iPad (or other iCrap or android devices) as clients to ARS 7.6.04.01+. The browsers simply don't support the mid-tier, but then, the "fully supported" browsers have more than their share of problems as well (IE especially 9, Firefox 6 and Safari) and my mid-tiers has BMC band-aids all over them. We have no iPads to test with but the University Bookstore has demos we have tried to use. If you get far enough into mid-tier the lack of Flash kills you in ITSM, and you can't logout (Safari and Chrome can't do that anyway without a hotfix). The iPad has an annoying habit of capitalizing your login name, which has caused us problems when trying to use Kinetic Request 5 against the 7.6.04.01 server which uses AREA to authenticate. You can enter a request if you force the login to the correct case so that it will find your customer record, but when you logout the AR server has fast and list thread crashes! Since neither Kinetic nor BMC has been any help on that one, we tell people who ask about using an iPad to keep using their desktops or laptops instead. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Jaffaree, Shamhoon Sent: Wednesday, September 14, 2011 9:46 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Has anyone used the browser on IPAD for Remedy applications? ** Hi , We are trying to use Remedy applications (developed in house) on IPAD thru the browser, but some of the functionalities don't work such as menu selections, if anyone has tried it and did a workaround please update me. Thanks Shamhoon Zenath Jaffaree Application Architect (Remedy) Dow Jones & Company Office:609-520-5890<tel:609-520-5890> shamhoon.jaffa...@dowjones.com<mailto:shamhoon.jaffa...@dowjones.com> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com<mailto:john.sundb...@kineticdata.com> 651.556.0930<tel:651.556.0930> I www.kineticdata.com<http://www.kineticdata.com/> _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
