Hi,
Turn on API/FLTR/ESCL logging on the server, and capture what happens.
Have you truncated your Error messages? How many records do you have in
there?
How do you lower your polling interval below 1 minute? I thought that was
the minimum interval.
Add -Dmail.debug=true to your emailstart.sh file and restart email engine.
Then check your logs. Or do at trace -f on the log file to see what
happens interactively. (I presume you are on unix/linux)
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi Listers,
>
> We are facing lot of performance issue with email engine and I have
> tried most of the steps from the below link ..
>
> http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/
>
> But the performance issue still exists .. We have major problem in
> email auto ticketing creation .
>
> the mail file size on the AIX box keeps on increasing .. polling
> interval is 15sec but from observation i do not find the file size
> decreasing every 15 sec..
>
> for private thread in have min and max as 10 and 12 thread..
>
> Is there any better way to troubleshoot the issue..
>
> Our daily incoming message ques is around 2000 per day and outgoing is
> around 9700 per day ..
>
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