Hi,
In my system you find the log in the {AREmailInstallDir}/Logs/emaild.sh_log.
The full version of RRR|Log has an annual subscription fee attached too
it, and the free version is limited to 50 API-calls and 500 SQL-calls. You
might be able to grep out a couple of calls from your log-file to allow
you to use the free version.
Online access is at https://www.rrr.se/cgi/rrrlog/main
Offline installer is at https://www.rrr.se/cgi/offlic
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Hi Misi,
>
> I have another question, it may be a stupid question.. In the previous
> mail you have mentioned about enabling the logs. I don't see any file
> emailstart.sh to enter the comment.
>
> will it create the logs similar to emaild.sh_log in the Logs directory..
>
> and from where can I download .the full version of RRR|Log ..:-)
>
>
> On Fri, Sep 30, 2011 at 2:56 PM, Misi Mladoniczky <[email protected]> wrote:
>> Hi,
>>
>> You learn something every day, I missed that setting ;-)
>>
>> The time between the polls should not be a problem for you. The
>> processing
>> should only be done one at a time anyway.
>>
>> It seems rather high to use 10-12 threads. I guess you have this number
>> specified for the mailbox threads as well?
>>
>> With the load you have, you should be able to clear out inbound/outbound
>> mails in a single thread. In theory at least. Each message would then
>> have
>> an average of 7.4 seconds to complete...
>>
>> Email debugging may point you to things that take time inside or outside
>> of Remedy.
>>
>> API/FLTR/SQL will give you information about individual things, such as
>> filters, that takes time within the AR System.
>>
>> AD: Please check out our RRR|Log utility that is ideal to find things
>> like
>> this in big API/FLTR/SQL log file.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Thank you Misi for the reply ,
>>>
>>>>I have Truncated the error logs. I do it every 2 days.
>>>
>>>> I have added
>>>> "com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false" to
>>>> EmailDaemon.properties file
>>> This should convert the polling interval to seconds .. I have kept
>>> the polling interval as 15sec .. I am not sure if this is working ..
>>> :-(
>>>
>>>>I will try enabling the logs and check them..
>>>
>>> Regards,
>>> Adarsh..
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Fri, Sep 30, 2011 at 2:13 PM, Misi Mladoniczky <[email protected]> wrote:
>>>> Hi,
>>>>
>>>> Turn on API/FLTR/ESCL logging on the server, and capture what happens.
>>>>
>>>> Have you truncated your Error messages? How many records do you have
>>>> in
>>>> there?
>>>>
>>>> How do you lower your polling interval below 1 minute? I thought that
>>>> was
>>>> the minimum interval.
>>>>
>>>> Add -Dmail.debug=true to your emailstart.sh file and restart email
>>>> engine.
>>>> Then check your logs. Or do at trace -f on the log file to see what
>>>> happens interactively. (I presume you are on unix/linux)
>>>>
>>>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
>>>> 2011)
>>>>
>>>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>>> logs.
>>>> Find these products, and many free tools and utilities, at
>>>> http://rrr.se.
>>>>
>>>>> Hi Listers,
>>>>>
>>>>> We are facing lot of performance issue with email engine and I have
>>>>> tried most of the steps from the below link ..
>>>>>
>>>>> http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/
>>>>>
>>>>> But the performance issue still exists .. We have major problem in
>>>>> email auto ticketing creation .
>>>>>
>>>>> the mail file size on the AIX box keeps on increasing .. polling
>>>>> interval is 15sec but from observation i do not find the file size
>>>>> decreasing every 15 sec..
>>>>>
>>>>> for private thread in have min and max as 10 and 12 thread..
>>>>>
>>>>> Is there any better way to troubleshoot the issue..
>>>>>
>>>>> Our daily incoming message ques is around 2000 per day and outgoing
>>>>> is
>>>>> around 9700 per day ..
>>>>>
>>>>> _______________________________________________________________________________
>>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>>>
>>>>
>>>> _______________________________________________________________________________
>>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>>
>>>
>>> _______________________________________________________________________________
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>>
>>
>> _______________________________________________________________________________
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>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>>
>
> _______________________________________________________________________________
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> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
>
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