Hi Misi, I have another question, it may be a stupid question.. In the previous mail you have mentioned about enabling the logs. I don't see any file emailstart.sh to enter the comment.
will it create the logs similar to emaild.sh_log in the Logs directory.. and from where can I download .the full version of RRR|Log ..:-) On Fri, Sep 30, 2011 at 2:56 PM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > You learn something every day, I missed that setting ;-) > > The time between the polls should not be a problem for you. The processing > should only be done one at a time anyway. > > It seems rather high to use 10-12 threads. I guess you have this number > specified for the mailbox threads as well? > > With the load you have, you should be able to clear out inbound/outbound > mails in a single thread. In theory at least. Each message would then have > an average of 7.4 seconds to complete... > > Email debugging may point you to things that take time inside or outside > of Remedy. > > API/FLTR/SQL will give you information about individual things, such as > filters, that takes time within the AR System. > > AD: Please check out our RRR|Log utility that is ideal to find things like > this in big API/FLTR/SQL log file. > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Thank you Misi for the reply , >> >>>I have Truncated the error logs. I do it every 2 days. >> >>> I have added >>> "com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false" to >>> EmailDaemon.properties file >> This should convert the polling interval to seconds .. I have kept >> the polling interval as 15sec .. I am not sure if this is working .. >> :-( >> >>>I will try enabling the logs and check them.. >> >> Regards, >> Adarsh.. >> >> >> >> >> >> >> On Fri, Sep 30, 2011 at 2:13 PM, Misi Mladoniczky <[email protected]> wrote: >>> Hi, >>> >>> Turn on API/FLTR/ESCL logging on the server, and capture what happens. >>> >>> Have you truncated your Error messages? How many records do you have in >>> there? >>> >>> How do you lower your polling interval below 1 minute? I thought that >>> was >>> the minimum interval. >>> >>> Add -Dmail.debug=true to your emailstart.sh file and restart email >>> engine. >>> Then check your logs. Or do at trace -f on the log file to see what >>> happens interactively. (I presume you are on unix/linux) >>> >>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) >>> >>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): >>> * RRR|License - Not enough Remedy licenses? Save money by optimizing. >>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >>> logs. >>> Find these products, and many free tools and utilities, at >>> http://rrr.se. >>> >>>> Hi Listers, >>>> >>>> We are facing lot of performance issue with email engine and I have >>>> tried most of the steps from the below link .. >>>> >>>> http://remediesforremedy.com/2011/08/how-to-tune-ar-email-engine-to-get-optimal-permormance/ >>>> >>>> But the performance issue still exists .. We have major problem in >>>> email auto ticketing creation . >>>> >>>> the mail file size on the AIX box keeps on increasing .. polling >>>> interval is 15sec but from observation i do not find the file size >>>> decreasing every 15 sec.. >>>> >>>> for private thread in have min and max as 10 and 12 thread.. >>>> >>>> Is there any better way to troubleshoot the issue.. >>>> >>>> Our daily incoming message ques is around 2000 per day and outgoing is >>>> around 9700 per day .. >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >>> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
