Adarsh, Which version and patch of email engine you are running? If its above 7.1 patch 9, i know the range of inbound and outbound emails you mentioned are pretty small to cause any trouble. I had seen enviornment were we had 150,000 emails processed per day without any issue and pretty good amount of inbound email templates.
If you raise a issue to BMC support they must provide the best configuration by reviewing your email engine configuration file. At the same time you can try to identify the pattern which must be causing the issue by enabling the email debug logs to see where the email engine is waiting or taking more time to completed and also see if the content of those email templates are huge, some times i had seen if the content of the email template to be processed if huge then the email engine may hang or take longer time to process. Good luck -Sathish _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
