My experience (from what our customers ask for)
Logo swapping and color replacement != branding...
Compare:
http://www.bk.com/
http://www.mcdonalds.com/us/en/home.html
http://www.homedepot.com/
http://www.lowes.com/
And - not only that -- but the larger the company -- the more
brands/themes/catalogs they want.
So - not only do they want theming -- they want multi-theming, etc...
So - if you are looking to have a Service Catalog/Request Management
application actually be an extension of your company -- Kinetic is a good route.
And I get this info -- from the people who already tried to implement the
alternative.
I have found - the half-life of serious Request Management projects is about 1
year. (And that is - if they actually get past "launching")
You will find if you are successful or not - in that time frame.
Of which -- when serious customers have finally come to the realization that
the "bundled" service catalog does not cut the mustard -- then the come to us.
Now of course -- you also get the drag-on of (next version will do X) -- blah
blah blah...
Kinetic has had theming (proper) since DAY 1...
It was designed for it.
BTW - All the big vendors ITSM suites come with a bundled Request Management -
of which I find few companies actually like. (I am not just talking about our
favorite one)
You see that nice shiny floating thing in the water???
It comes bundled with a "treble-hook" -- beware...
-John
On Oct 28, 2011, at 10:30 AM, Nathan Aker wrote:
**
Not sure what version you’re on, but look into the “Skin” feature that allows
you to brand and color SRM forms basically leveraging CSS. Think it was a new
feature around about 7.6.03. Nate.
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
Direct: 972.963.7611
Mobile: 469.644.7402
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of David Burdette
Sent: Friday, October 28, 2011 9:34 AM
To: [email protected]
Subject: SRM - Colors & 'Branding'?
**
We’re near launch of a new Remedy system. We plan to use the SRM
(“ServiceRequestConsole/enduser”) as the ‘front door’ for all our tickets.
We’d like to be able to do some tweaks on it, to ‘re-brand’ it to look more
like our other web pages. This would involve such things as logo, colors,
banner, & footer.
We’ve asked around and been told the only thing that can be changed is the
logo-graphic (top-left corner). I just find it difficult to believe that other
companies aren’t doing more in the way of custom ‘skins’ for the SRM
user-interface.
Does anyone have any suggestions they can offer regarding how we might
accomplish this?
Regards,
-dpb-
David Burdette; Assistant Director, Computing Infrastructure Services
University of Florida; Computing and Networking Services
www.cns.ufl.edu : Voice 352.273-1309 : Fax 352.392-1440
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
_attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_
--
John Sundberg
Save the Date! First Annual KEG - Kinetic Enthusiasts Group
Feb. 29th - Mar. 2nd 2012 in Denver CO
For more information click here - KEG
Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of:
WWRUG10 Best Customer Service/Support Award
WWRUG09 Innovator of the Year Award
[email protected]
651.556.0930 I www.kineticdata.com
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