David -
We opted to use KineticData for this and other inflexibilities and to take
advantage of its powerful Request and Survey Mgt functions. Their tool is
friendly and intuitive. I'd be glad to show you our instance(s) if you drop me
a line. We can do a http:\\join.me next week.
Sorry to hear of your dilemma, but I am sure you can bring your service items
to life very quickly, and use your CSS brand and color schemas very easily.
Sent via BlackBerry by AT&T
-----Original Message-----
From: David Burdette <dav...@ufl.edu>
Sender: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
Date: Fri, 28 Oct 2011 10:34:25
To: <arslist@ARSLIST.ORG>
Reply-To: arslist@ARSLIST.ORG
Subject: SRM - Colors & 'Branding'?
We're near launch of a new Remedy system. We plan to use the SRM
("ServiceRequestConsole/enduser") as the 'front door' for all our tickets.
We'd like to be able to do some tweaks on it, to 're-brand' it to look more
like our other web pages. This would involve such things as logo, colors,
banner, & footer.
We've asked around and been told the only thing that can be changed is the
logo-graphic (top-left corner). I just find it difficult to believe that
other companies aren't doing more in the way of custom 'skins' for the SRM
user-interface.
Does anyone have any suggestions they can offer regarding how we might
accomplish this?
Regards,
-dpb-
David Burdette; Assistant Director, Computing Infrastructure Services
University of Florida; Computing and Networking Services
<http://www.cns.ufl.edu> www.cns.ufl.edu : Voice 352.273-1309 : Fax
352.392-1440
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