Correction, we have a 7.1 patch 7 server. Clarification: The 1 hour discrepancy appears when displaying date/time fields and $TIMESTAMP$ variables on forms in the user client. Sorry that it wasn't clear in the original wording. I've corrected it in red below:
On Thu, Nov 3, 2011 at 11:44 AM, Paul Blasquez <pblasq...@gmail.com> wrote: > Hello All, > > > > We have a very strange issue on our custom 7.1 patch 22 server and I > wanted to reach out to see if anyone else is encountering this or if they > have any insight. > > > > The issue is that a random sample of Windows 7 users is seeing timestamps > as 1 hour less than their configured timezone. We’ve been able to set up > an experiment to isolate the behavior as best as possible. > > > > Behavior is from two identical laptops: > > > > · Model: Dell Latitude E6420 > > · OS: Window 7 SP1, same KBs installed. > > · Remedy User Client: 7.6.04 SP2 > > · We are using the same user. > > · The user has their Time Zone set to GMT -8:00 America/Los > Angeles. We've used preferences both locally on each laptop and from a > preference server. > > > > Description of the Behavior: > > > > · From Laptop1 we always see the correct time on the date/time > fields. > > · From Laptop 2 we always see the time as 1 hour less than the > correct time. > > · This issue goes away if we set the date on Laptop 2 to be > beyond the DST change at 2am on Nov 6th. > > · The issue persists if we use different timezones. > > > > So, if the date/time field or $TIMESTAMP$ is displayed as 5:00pm on Laptop > 1, we see 4:00pm on Laptop2. When we set the date/time on Laptop 2 to > any time after 2am on Nov 6th, this discrepancy goes away. If we change > the time zones around, the -1 hour difference follows the change. > > > > The evidence points to some sort of DST discrepancy and we cannot rule out > the User Client at this time. We have a ticket open with BMC but it is > still going through the support channels right now. > > > > Does anyone here know what time-related variables are involved with the > User Client interaction with the server, and what are the sources of those > variables? I’ve scoured the Windows 7 information out there looking for > all time variables and comparing them on each laptop and everything is > identical so far. > > > > Any information is much appreciated! > > > > Thanks, > > > > Paul Blasquez > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
